How to deactivate a shipper user?

Modified on: Fri, 28 May, 2021 at 6:38 PM



If necessary, a shipper admin can deactivate a user directly on their account. There's no need to contact PRISMA to do so.

Note: please keep in mind that users can only be deactivated by their shipper admins.


To deactivate a user, do as follows:

1. Log into your account;

2. Click on "Shipper Admin" on the top menu;

3. Then, click on "User Overview" on the left side menu (initial page);

4. Click on "Details" next to user that you wish to deactivate.

Then, in the user details page:

1. Click on the "Deactivate" in the Current User Status tile:

2. Finally, after waiting 5 seconds, click on "Permanently Deactivate."

3. The user is now deactivated. Please keep in mind that the change of status is visible as of the following day at 06:00am.

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