Support Center

How can we help you today?

This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

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Knowledge base

You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.

PRISMA Glossary

If you've got some time to spare and would like to learn about our functionalities in more detail, you've come to the right place.

Shipper Hub

All you wanted to know about PRISMA but were afraid to ask.

TSO Hub

In this section, you will find information relevant only to TSO users. If you can see this folder, then it was made for you.

FAQ

Frequently asked questions

Video Tutorials

Step by step video training

Downloads

Here you can download change forms and other relevant documents

PRISMA REMIT Reporting Service

In this folder, you can find legal information about our REMIT Report Premium Service

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • Uniform Price Algorithm

    Table of contents Introduction General Rules Allocation Procedures FILL/KILL PRO-RATA Example Bundled Products: Competition Introduction The uni...

  • Competing Auctions

    Competing capacity as defined by the CAM Regulation: Capacity for which the available capacity in one of the concerned auctions cannot be allocated with...

  • How to set up your Hydrogen FCFS for HTNO

    Overview To activate the Hydrogen FCFS feature, please contact our Customer Success team.  They will enable the service for your HTNO. Once it’s activate...

  • BBL IAM - Implicit Allocation Mechanism

    Overview The Implicit Allocation Mechanism developed by PRISMA allows associated brokers to reserve and book transport capacity from the operator on a f...

  • How to Request Assignments to Operators?

    Overview To trade on the platform with specific operators, you will need active assignments to them, which means that your company and your user will ne...

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