Support Center

How can we help you today?

This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

New support ticket Check Ticket Status

Knowledge base

You can never know too much. Use the tiles below to learn all you need to become a PRISMA expert.

PRISMA Glossary

If you've got some time to spare and would like to learn about our functionalities in more detail, you've come to the right place.

Shipper Hub

All you wanted to know about PRISMA but were afraid to ask.

AggregateEU Hub

FAQ

Frequently asked questions

Video Tutorials

Step by step video training

Downloads

Here you can download change forms and other relevant documents

PRISMA REMIT Reporting Service

In this folder, you can find legal information about our REMIT Report Premium Service

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • LNG Reporting Section

    Overview In the LNG Reporting section, you can find all LNG Offers which are in a final state: (1) finished, (2) cancelled, (3) unsuccessful, and (4) fa...

  • Auction Calendar 2025/26

    Overview At the start of each calendar year, ENTSOG publishes the CAM Network Code transport capacity "Auction Calendar" for the following gas...

  • How to View your Assignments to Operators?

    Overview To trade on the platform, you need at least one assignment to an operator - TSO, SSO or LSO. After you are registered on the platform, the shipper...

  • What Are Incremental Auctions?

    Overview Incremental auctions are auctions in which incremental capacity is offered.   According to CAM NC, this type of capacity includes any technic...

  • How to View Balancing Groups and Portfolio Codes?

    Overview The Balancing Groups and the Portfolio Codes per Operator can be found on the Operators section on the platform.  Instructions To acces...

Get in touch with us.

 helpdesk@prisma-capacity.eu    +49 341 222 290
Services

Create a ticket

You did not find the answer? Our team is ready to help you!

Submit a request