Support Center

How can we help you today?

This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • Download Forms - Table of Contents

    Form 1 - Change of dispatching contacts Form 2 - Change of company information Form 3 - Change of user information Form 5 - Shipper company deactivation ...

  • Auction Calendar 2021/22

    Overview At the end of each Q4, ENTSOG publishes the CAM Network Code transport capacity "Auction Calendar" for the following gas year. All calen...

  • How to Delete an Assignment of Operator

    Overview If you no longer wish to book capacity at a specific TSO's network points, you can delete the assignment with that operator. Instructions ...

  • TSO Admin - Power of Attorney template

    Attached the suggested template of PoA (Power of Attorney) for the TSO Admin role. In order to process the PoA Form, you need to attach the company regi...

  • Shipper Admin - Power of Attorney template

    Attached the suggested template of PoA (Power of Attorney) for the shipper admin (User Administrator) role. In order to process the PoA Form, you need to a...

Services

Create a ticket

You did not find the answer? Our team is ready to help you!

Submit a request