Support Center

How can we help you today?

This database is a collection of well-chosen tutorials, FAQ's and articles in order to give you the insights and answers you need to work with our platform.

Recent articles

We never tire of writing new articles to make your like easier. Find the freshest ones below.

  • BBL IAM - Implicit Allocation Mechanism

    Overview The Implicit Allocation Mechanism developed by PRISMA allows associated brokers to reserve and book transport capacity from the operator on a f...

  • Modulation Service Auctions - How to Participate?

    Overview Modulation Service Auctions (MSA) is a service provided by PRISMA on behalf of TSOs to enable the marketing of modulation space in their pipeli...

  • Bulletin board

    Overview The Bulletin Board is a PRISMA service that allows market participants to anonymously engage in discussions about capacity sales on the secondary...

  • E-Mail Delivery Delays

    Please note that e-mail is not a real-time protocol. Delivery can take up to 24 hours, which is still considered successful. Delays may not always be on...

  • PRISMA REMIT Reporting - Business Information

    Introduction The PRISMA REMIT Reporting service allows you to generate the reports on secondary market transaction automatically to ACER.  The servi...

Services

Create a ticket

You did not find the answer? Our team is ready to help you!

Submit a request