My hardware token is broken or out of battery, what do I do?
To request a new hardware token, please contact our Customer Success Team at firstname.lastname@example.org.
I requested a hardware token but it hasn't arrived, what do I do?
There are normally three reasons for delays in token delivery: (1) your assignment with the operator hasn't been approved yet, (2) the token is st...
I have a hardware token but I would like to switch to a mobile one, what do I do?
It's very simple. Contact our customer support team at email@example.com and request the change.
I chose a hardware token, so why am I asked for a mobile phone number?
Regardless of the type of token you choose, you will be asked to provide an SMS-capable mobile phone number. This number will be used to set up PRISMA's...
I don't receive any SMS message when I try to use the fallback authentication procedure. What do I do?
If you don't receive any SMS message upon request, there are two possible problems: (1) the mobile phone number is incorrect, or (2) there might be a co...
How long does it take for my hardware to token to be processed and shipped?
Normally, it takes our team no more than 30 minutes to process new hardware token requests. It could, however, take up to 12 hours. Once your hardware token...